- Access to the largest Quality Driven appraiser marketplace who compete for your business on quality, speed, service and price
- Set and monitor your own approved appraiser panel and benchmark performance to our national marketplace
- Flexible payment options to maximize client satisfaction and cost recovery efforts
- Intelligent auto assignment of appraisers, or allow users to manually select from your approved list based on transparent performance metrics
- Instant alerts and communication during every stage of the ordering lifecycle
- Centralized billing services
- Full audit trail of all order activities
Solidifi Values™ maintains the largest national network of premier residential valuation appraisers, offering a complete array of traditional and alternative services.
- Verification of E&O
- Designations
- Ongoing quality monitoring to
- Service Level Agreement (SLA)
- Quality report assessments
Users have the ability to set and self manage their own appraiser panel or utilize the Solidifi national appraiser marketplace.
- Tools provided to monitor and track panel performance
- Benchmark to national appraiser marketplace
- Ability to instantly add or remove appraisers
- Unbiased guidance in building your own appraiser panel
A branch representative, underwriter, broker, or mortgage specialist can enter the property address into a standard web browser or call our support team to place an order by phone.
Appraiser assignment methods can be configured to meet the needs of multiple channels including mortgage originator, collections and branch business.
- Manual appraiser selection with access to all appraiser performance metrics with the exception of appraiser identity
- Auto appraiser selection, which shields the appraiser identity, is based on a marketplace performance criteria set by the user
Performance is ensured through proprietary technology-driven service level controls that significantly reduce overhead associated with traditional order management.
- Solidifi Values™ is an event driven system which manages the order lifecycle with minimal intervention and keeps relevant stakeholders apprised of major milestones:
- Order Created
- Order Accepted
- Inspection Scheduled
- Inspection Date
- Order Completed and Delivered
- Order Cancelled
- Communicate directly with the appraiser through Solidifi Values™ online tools or by phone. Soldifi's world-class Customer Support Team assists in order exceptions and escalations to ensure that the service levels are met to the client's satisfaction
- Solidifi can enable an underwriter notification service, allowing underwriters to track the flow of the appraisal process initiated by the originator.
Solidifi iQ™ is a dynamic rating of an appraiser's report quality, competency and professionalism as demonstrated by valuation services fulfilled by Solidifi. The contributing factors include:
- Report quality assessed during the appraisal review process
- Automated and manual checks for completeness & compliance
- Tracking of revisions per order to establish reliability
- Report review issues are weighted by type, severity, and frequency, and combined into a proprietary Solidifi iQ™ score
- Appraisal report fees are set by the appraiser and are approved by the ordering party before proceeding
- Solidifi offers multiple, flexible payment and cost recovery options including:
- Individual transaction invoices
- Branch invoice
- Centralized invoicing
- Borrower and/or originator payment by credit card
- Cash on Delivery (COD)
- Direct debit from users Canadian bank account
- Broker Lender Loyalty points
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