Location – Middletown, RI

Department – Sales

Position Description

We are looking for an individual with exceptional leadership skills to manage our Commercial Division.

The ideal candidate should have 3-5 years of experience in leading Title Operations, preferably dealing with commercial transactions. You should be able to work in a fast-paced environment, as well as balance multiple priorities at the same time. If you are the type of person that is passionate about your work and is not willing to produce mediocre results, you are a good candidate for this position.


  • Oversee the day to day operations of a division of 10+ employees who process Commercial transactions from start to finish
  • Train and develop employees in a wide variety of functions related to Commercial transactions including, but not limited to: order entry, title search, title examinations, recording, and title policy
  • Manage priorities and communicate those priorities to the team in an effective manner
  • Monitor production and ensure that all employees remain on task
  • Encourage growth and development of employees as they their expand knowledge base
  • Establish and maintain excellent client relationships
  • Make risk decisions within prescribed authority
  • Find outside of the box solutions to move transactions forward
  • Accurately answer client and employee questions on a wide range of topics including probate, eminent domain, foreclosure, bankruptcy, leasehold interests, easements and variations in law based on state and county
  • Understand and effectively explain complex commercial transactions
  • Assist with production when volume necessitates
  • 10% travel required

Skills and Expertise

  • 3-5+ years of direct supervisory and/or leadership experience in title operations, preferably commercial
  • Prior experience in the real estate field, specifically real estate abstracting or mortgage originations is helpful, but not required
  • College degree or equivalent knowledge/experience, JD preferred but not required
  • Capability to understand and operate successfully within an action-based workflow software system
  • Must be comfortable interacting with clients tactfully in high-pressure customer service situations
  • Must be able to work a flexible schedule with extended hours when required (especially at end of month)
  • Ability to work as part of a management team on a collaborative and cross-functional basis
  • Self-starter with enthusiasm and a drive for excellence in a fast-paced, team oriented work environment
  • Strong attention to detail is required as underlying positions involve responsibility for ensuring accuracy on critical real estate and mortgage lending documents
  • Excellent communication skills, both written and oral
  • Ability to multitask
  • Proficient with Microsoft Office Programs, including Excel, Word, and Outlook
  • Proficiency in typing, knowledge of basic computer functions such as using PDFs, navigating online assessor/county websites

The opportunity is here if you’re ready for it. We take great pride in the work we do and the talented people who work with us. We’re always looking for highly skilled, driven people who value a collaborative, open environment and a flexible, professional culture.