I have completed various types of loan closings, including first mortgages, refinances, reverse mortgages, HELOCs, seller and buyer loan closings, and several commercial closings ─ all in a mobile capacity as requested by hiring companies and financial institutions. I also teach and mentor new notaries on how to understand and master their notary business.
Once I had a closing where a client had forgotten her drivers license and her son had left for work with the only vehicle she owned. She feared that she would not be able to close and became very upset with herself for forgetting the license. I asked her to take a deep breath and calm herself and even offered to drive her to her mothers where we could finish the paperwork. She happily agreed and we proceeded to her mother’s house to complete the closing.
Being professional, you must know your trade and have the ability to adapt to sudden changes. As a notary, changes can happen in a split second. You may not have the time to think long about detailed scenarios, so knowledge and a quick response is key to success. As a professional loan signing agent, you need to care about people and understand they are not knowledgeable about the loan industry. Therefore, you must be the professional every step of the way.