I love bringing great news to my client appointments, such as a lower interest rate or a cash out refinance – and I enjoy helping first-time home buyers and those selling their current home to relocate. For each of these scenarios, it feels like I’m a part of their success which gives me the fuel I need to keep improving as a loan signing agent.
In the summer of 2021, I remember a hybrid closing with a senior client, where most of the documents needed to be signed electronically. I brought with me roughly 95 pages that required wet signatures from the client. She signed all the documents in 30 minutes. Afterwards, I did all the notarizations and double-checked all documents for errors before ending the appointment. At its conclusion, she asked me for help signing e-sign documents because she wasn’t familiar with the e-signing platform. I didn’t want her to feel helpless, so I ended up staying an additional 35-40 minutes assisting her with each document until the signing was complete.
For me, being professional means operating with integrity, being knowledgeable of the industry, carefully listening to clients, and having an efficient system while presenting documents at a closing. I believe all these qualities help establish trust with title companies as well as with clients. As a notary signing agent, I feel its my duty to be well prepared for all signings, and to provide a great signing experience for my clients. This also helps strengthen my relationships with the title companies and law offices I work with as they know they made the right decision by having me on their preferred notary list.